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Live Chat Support During Exams

Provide real-time support to students during online exams with integrated live chat. Resolve queries instantly without disrupting the exam.

Built-in Live Chat for Online Examination Support

When students face technical issues or question-related doubts during an online exam, they need immediate assistance — not an email ticket that gets resolved hours later. ConductExam's built-in live chat feature provides a direct communication channel between candidates and exam administrators, enabling real-time query resolution without requiring the student to leave the exam window.

This is especially critical for high-stakes exams where every minute counts. A student who encounters a rendering issue with a question image, a browser glitch, or a question ambiguity can immediately reach out to the invigilator via the chat panel — get a reply within seconds — and continue their exam without losing time or composure.

Key Features

In-Exam Chat Window: Students can open a chat panel within the exam interface without navigating away. The chat runs alongside their exam — no tab switching, no disruption.
Admin Dashboard: Exam administrators see all incoming chat requests in a centralized dashboard with student name, exam, question number, and timestamp for quick context.
Canned Responses: Pre-configured quick responses for common queries (technical issues, time extensions, question clarifications) enable administrators to respond in seconds.
Chat History & Audit Trail: Complete chat transcripts logged for every candidate — providing a documentary record for post-exam dispute resolution and compliance audits.
Multi-Admin Support: Multiple administrators can handle live chat simultaneously. Automatic load balancing distributes incoming chats across available support staff.
Broadcast Messages: Send announcements to all active candidates simultaneously — useful for time extensions, question corrections, or emergency instructions.
File & Screenshot Sharing: Students can share screenshots of issues they encounter. Admins can share clarification images or corrected question text through chat.

Why Live Chat Matters

Institutions that enable live chat during exams report 80% faster query resolution compared to email-based support, 60% reduction in exam-related complaints, and significantly higher candidate satisfaction scores. For proctored remote exams, live chat is not just a convenience — it's an essential feature that ensures exam integrity and candidate fairness.

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