Role Overview
We are looking for a Software Support Executive to provide world-class technical assistance to our global clients, including school administrators, corporate training leads, and exam candidates.
Key Responsibilities
- Respond to client inquiries via live chat, email, phone, and ticketing portals.
- Troubleshoot candidate login issues, browser lockdown conflicts, and camera feed errors during active exams.
- Guide administrators through setting up test schedules, uploading question banks, and pulling analytics reports.
- Escalate technical bugs and system issues to the engineering team with clear reproducibility steps.
- Create helpful technical documentation, FAQs, and step-by-step setup guides for the knowledge base.
Requirements
- 1+ years of experience in customer support, IT helpdesk, or technical support roles.
- Basic understanding of web technologies, browser settings, cache management, and hardware requirements.
- Empathic communicator with excellent patience and problem-solving skills under tight deadlines.
- Willingness to work in flexible shifts to support international examinations.
Why Join Our Team?
At ConductExam, we believe in fostering a collaborative, innovation-driven culture where every team member has the opportunity to make a massive impact. You will work on cutting-edge assessment technologies used by millions of candidates worldwide. We offer competitive compensation packages, continuous skill development workshops, flexible working configurations, and a supportive team environment that values creativity, dedication, and balance.
